Privacy Policy

Effective Date: June 2026

At KOBE TEPPANYAKI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a reservation, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or make a reservation, we may collect:

• Full Name

• Phone Number

• Email Address

• Reservation Date and Time

• Number of Guests

• Special Requests or Dietary Preferences

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Date and Time of Visit

• Website Usage Statistics

Cookies and similar technologies may also be used to enhance your browsing experience.

2. How We Use Your Information

Your information may be used to:

• Process and confirm reservations.

• Respond to inquiries and customer support requests.

• Improve our website and services.

• Personalize your dining experience.

• Send reservation confirmations or service-related communications.

• Inform you about promotions, events, or special offers (only where permitted by law or with your consent).

• Maintain website security and prevent fraudulent activities.

3. Cookies

Our website may use cookies to:

• Remember your preferences.

• Improve website functionality.

• Analyze website traffic.

• Enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Sharing of Information

KOBE TEPPANYAKI does not sell, rent, or trade your personal information.

We may share your information only when necessary with:

• Trusted service providers supporting website operations or reservation systems.

• Government authorities when required by applicable law.

• Business partners solely for providing requested services.

All third parties are expected to protect your information in accordance with applicable privacy standards.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to safeguard your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill reservation and customer service purposes.

• Comply with legal obligations.

• Resolve disputes.

• Improve our services.

Information that is no longer required will be securely deleted or anonymized whenever reasonably possible.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal data.

• Withdraw consent where applicable.

• Request limitations on processing.

• Object to certain uses of your information.

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

9. Children’s Privacy

Our website is intended for general audiences and is not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

KOBE TEPPANYAKI – Ton Duc Thang Branch
1st Floor, 23C Ton Duc Thang Street, Sai Gon Ward, Ho Chi Minh City
Tel: (028) 3910 7878 • (028) 3910 6767

KOBE TEPPANYAKI – Tu Xuong Branch
13A Tu Xuong Street, Xuan Hoa Ward, Ho Chi Minh City
Tel: (028) 3932 0187 • (028) 3932 0189 • 090 925 3828

Thank you for trusting KOBE TEPPANYAKI. We are committed to protecting your privacy while delivering an exceptional Japanese dining experience.